Program Success Manager
Springboard is an edtech company focused on workforce development and job-aligned training. This Program Success Manager role involves owning a student portfolio, driving retention, and coaching students through their career transitions. The role requires daily direct communication via calls, SMS, and email to maintain engagement. Success is measured by student progress, completion rates, and effective risk management within the cohort.
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Experience
3+ years
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
Springboard is an edtech company focused on workforce development and job-aligned training. This Program Success Manager role involves owning a student portfolio, driving retention, and coaching students through their career transitions. The role requires daily direct communication via calls, SMS, and email to maintain engagement. Success is measured by student progress, completion rates, and effective risk management within the cohort.
TAL's take
Solid role at an established edtech firm with clear ownership of student success metrics.
The JD clearly defines the primary responsibilities, tools, and daily activities associated with the student-facing program management role.
Must haves
- 3+ years experience in advising, customer success, coaching, or consultative sales
- Strong emotional intelligence and empathy
- Proactive and consistent follow-through on student outreach
- Ability to manage high volume of conversations
- Comfort with direct, supportive conversations
Tools and skills
About the company
Established mid-stage edtech company, well-regarded in professional training space.
Posts mentioning Springboard
Looking for projects
Hi all, I'm a PA associate with 2.8 years of experience, as I was released to bench last week I'm looking for project right now. I have hands-on experience in user interfaces development and search optimization, information retrieval technology such as Apache Solr, I have also worked on security improvement for a website like SSL/TSL, SAML etc., I need a job ASAP, please let me know if you have any openings in your project for a PA level associate. Skills: HTML, CSS, React js, javascript ES6+, Basics on Core Java, spring board, SQL and Apache Solr.
For Final-Year Students & Professionals Interested in Skill-Based Hiring
Hey everyone! Geek Room and Involead are hosting a Hire-A-Thon on November 24th, (at 91 Springboard,Gurgaon)and it’s an event focused entirely on skills—no long interviews, just pure coding and teamwork.(individual participation is also allowed*) Participants have a shot at direct hiring with Involead, based on performance alone. Plus, there are cash prizes, swag, and great workspace amenities to keep you going. If anyone’s interested or has questions, feel free to ask. Here’s the registration link if you’d like to know more: Register here- [https://unstop.com/o/IpignZ5?lb=8Z622L0p] It’s a nice change to see a hiring process that focuses purely on skills!
The first internal comms on Gemini from Sundar
From: Sundar Pichai To: Google "Hi everyone I want to address the recent issues with problematic text and image responses in the Gemini app (formerly Bard). I know that some of its responses have offended our users and shown bias — to be clear, that's completely unacceptable and we got it wrong. Our teams have been working around the clock to address these issues. We're already seeing a substantial improvement on a wide range of prompts. No Al is perfect, especially at this emerging stage of the industry's development, but we know the bar is high for us and we will keep at it for however long it takes. And we'll review what happened and make sure we fix it at scale. Our mission to organize the world's information and make it universally accessible and useful is sacrosanct. We've always sought to give users helpful, accurate, and unbiased information in our products. That's why people trust them. This has to be our approach for all our products, including our emerging Al products. We'll be driving a clear set of actions, including structural changes, updated product guidelines, improved launch processes, robust evals and red-teaming, and technical recommendations. We are looking across all of this and will make the necessary changes. Even as we learn from what went wrong here, we should also build on the product and technical announcements we've made in Al over the last several weeks. That includes some foundational advances in our underlying models e.g. our 1 million long-context window breakthrough and our open models, both of which have been well received. We know what it takes to create great products that are used and beloved by billions of people and businesses, and with our infrastructure and research expertise we have an incredible springboard for the Al wave. Let's focus on what matters most: building helpful products that are deserving of our users' trust. -Sundar"