Customer Support Executive
Equip is a B2B SaaS platform focused on recruitment assessments. This remote role involves providing quality online support, resolving technical inquiries, and ensuring high customer satisfaction. The ideal candidate will have strong troubleshooting skills and excellent communication abilities. This position offers the opportunity to support a growing user base in a professional software environment.
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Experience
Experience not specified
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
Equip is a B2B SaaS platform focused on recruitment assessments. This remote role involves providing quality online support, resolving technical inquiries, and ensuring high customer satisfaction. The ideal candidate will have strong troubleshooting skills and excellent communication abilities. This position offers the opportunity to support a growing user base in a professional software environment.
TAL's take
solid, well-defined support role in a B2B SaaS platform, though company brand is not widely established
JD clearly defines responsibilities, qualifications, and the remote nature of the role with no ambiguity
Must haves
- Strong skills in Customer Support and Customer Service
- Experienced in conducting Online Support
- Proficiency in Technical Support and troubleshooting
- Problem-solving and time-management abilities
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
Tools and skills
Nice to have: tech industry experience, software company experience.
About the company
unfamiliar company, default mid-tier