MS Dynamics 365 Functional Support Specialist
The IT Firm is seeking a Dynamics 365 Functional Support Specialist to manage, configure, and optimize CRM solutions. The role focuses on supporting Customer Service, Sales, and Customer Insights modules while handling incident management and troubleshooting. Candidates must have extensive experience in CRM configuration, Dataverse, and enterprise support workflows. This position involves active collaboration with both business users and technical teams to ensure operational stability.
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Experience
5+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
The IT Firm is seeking a Dynamics 365 Functional Support Specialist to manage, configure, and optimize CRM solutions. The role focuses on supporting Customer Service, Sales, and Customer Insights modules while handling incident management and troubleshooting. Candidates must have extensive experience in CRM configuration, Dataverse, and enterprise support workflows. This position involves active collaboration with both business users and technical teams to ensure operational stability.
TAL's take
Standard enterprise support role for an unfamiliar firm with clearly defined functional responsibilities.
The JD is very specific regarding the functional modules, configuration tasks, and tools required for the role.
Must haves
- 5+ years experience in Microsoft Dynamics 365 functional support
- Strong understanding of Dynamics 365 Customer Service and Sales modules
- Experience with Customer Insights Data/Journeys concepts
- Hands-on expertise in CRM configuration
- Knowledge of Dataverse and data management activities
- Familiarity with ITSM tools like ServiceNow, Jira, or Azure DevOps
Tools and skills
Nice to have: microsoft dynamics 365 certifications.
About the company
Unfamiliar company name, defaulting to mid-tier.
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