Enterprise Customer Success Manager
Fastmarkets is a global commodity data provider seeking an Enterprise Customer Success Manager to own and grow relationships with their top 100 clients. The role involves proactive account planning, identifying upsell opportunities, and ensuring high customer satisfaction alongside Account Managers. Candidates must have experience in enterprise SaaS, strong commercial acumen, and the ability to coach junior team members. This position reports to the Director of Customer Success and involves cross-functional collaboration across editorial, product, and sales teams.
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Experience
5+ years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Fastmarkets is a global commodity data provider seeking an Enterprise Customer Success Manager to own and grow relationships with their top 100 clients. The role involves proactive account planning, identifying upsell opportunities, and ensuring high customer satisfaction alongside Account Managers. Candidates must have experience in enterprise SaaS, strong commercial acumen, and the ability to coach junior team members. This position reports to the Director of Customer Success and involves cross-functional collaboration across editorial, product, and sales teams.
TAL's take
Solid role at an established, global industry leader with well-defined enterprise account ownership and mentorship responsibilities.
The JD is extremely clear regarding the responsibilities, target account size, reporting lines, and the required soft and hard skills.
Must haves
- 5+ years experience in product focused SaaS business
- Experience working on Enterprise Accounts
- Strong commercial mindset and account planning skills
- Proficiency in Excel
- Excellent presentation and communication skills
- Ability to travel to visit clients
Tools and skills
Nice to have: salesforce, api.
About the company
Established global information provider and price-reporting agency with a long history but not a tier-1 tech unicorn.