Head of Customer Support (Technology)
Station Satcom is seeking a Head of Customer Support (Technology) to lead and scale global technical support operations for their satellite communication solutions. The role involves strategy development, managing L1-L3 teams, and driving operational excellence through automation and process improvement. Candidates must have extensive experience in global support leadership and strong technical proficiency in networking and hardware. The role requires cross-functional collaboration and a strategic approach to improving customer satisfaction and service quality.
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Experience
10-18 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Station Satcom is seeking a Head of Customer Support (Technology) to lead and scale global technical support operations for their satellite communication solutions. The role involves strategy development, managing L1-L3 teams, and driving operational excellence through automation and process improvement. Candidates must have extensive experience in global support leadership and strong technical proficiency in networking and hardware. The role requires cross-functional collaboration and a strategic approach to improving customer satisfaction and service quality.
TAL's take
Solid senior leadership role in a specialized domain with clear operational responsibilities and scope.
The JD provides a comprehensive list of core responsibilities, required experience, and specific technical stack for a leadership role.
Must haves
- 10–18 years in technical/customer support leadership
- Minimum 5+ years managing L1/L2/L3 support teams
- Experience in global customer support environments
- Proven experience in scaling support functions
- Hands-on knowledge of networking, TCP/IP, VPN, and firewalls
Tools and skills
Nice to have: satellite communications.
About the company
Unfamiliar company, default mid-tier for a technology hardware firm.
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