Customer Service Representative
Virtustant is seeking a Customer Service Representative for an established insurance client. The role involves handling customer communications via phone, email, and chat, while managing claims inquiries and policy updates. Candidates require prior customer support experience and proficiency in English. This is a fully remote position involving CRM and ticketing system management.
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Experience
Experience not specified
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
Virtustant is seeking a Customer Service Representative for an established insurance client. The role involves handling customer communications via phone, email, and chat, while managing claims inquiries and policy updates. Candidates require prior customer support experience and proficiency in English. This is a fully remote position involving CRM and ticketing system management.
TAL's take
Standard customer service role at an unknown agency; professional, but limited growth signal.
Role requirements and responsibilities are clearly defined and well-structured.
Must haves
- Previous experience in customer service or client support
- English level C1, C2, or native proficiency
- Reliable high-speed internet connection
- Ability to work with two monitors
- Strong verbal communication and active listening skills
Tools and skills
Nice to have: crm platforms, customer support platforms.
About the company
Unfamiliar company, default mid-tier assigned.