Collections Support Specialist
This role involves providing operational support for collections and recovery services within Citi. Responsibilities include customer inquiry resolution, account maintenance, and cross-functional liaison work. Candidates must have experience in collection or recovery operations and proficiency in transaction processing systems. The role is based in Pune and requires the ability to work night shifts.
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Experience
2-4 years
Function
Operations
Work mode
Onsite, India
Company
Tier 1
What you will work on
This role involves providing operational support for collections and recovery services within Citi. Responsibilities include customer inquiry resolution, account maintenance, and cross-functional liaison work. Candidates must have experience in collection or recovery operations and proficiency in transaction processing systems. The role is based in Pune and requires the ability to work night shifts.
TAL's take
Solid role at a Tier-1 global bank with clear functional focus and defined YOE requirements.
The JD clearly defines responsibilities, domain requirements, and expectations for a collections operations specialist.
Must haves
- 2–4 years experience in a Collections Operation role
- Experience in Collection/Recovery Operations or Fraud/Dispute/Chargebacks/Credit Bureau
- Knowledge of Transactional Processing platforms and security operations
- Proficiency in Microsoft Office and Access
- Willingness to work US/night shifts
Tools and skills
About the company
Citi is a global Tier-1 financial services organization.