Head of Customer Excellence , Amazon Air Cargo
The Head of Customer Excellence at Amazon Air Cargo leads operational strategy, team development, and continuous improvement for air freight movement. This leadership role manages a team of operations specialists to optimize network efficiency, cargo capacity, and service reliability. Candidates require extensive experience in program management, team leadership, and cross-functional collaboration. The role involves high-level performance metric analysis and vendor management to support global logistics fulfillment.
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Experience
5+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 1
What you will work on
The Head of Customer Excellence at Amazon Air Cargo leads operational strategy, team development, and continuous improvement for air freight movement. This leadership role manages a team of operations specialists to optimize network efficiency, cargo capacity, and service reliability. Candidates require extensive experience in program management, team leadership, and cross-functional collaboration. The role involves high-level performance metric analysis and vendor management to support global logistics fulfillment.
TAL's take
High-impact leadership role at a Tier-1 company overseeing significant logistics network operations and team management.
Clear leadership scope, defined team size, and specific operational responsibilities for the air cargo network.
Salaries at Amazon
25.8 LPA average
Based on 3,341 Grapevine salary entries for Amazon.
Operations
0 - 2 years | L3
5 LPA average
Range: 2 - 19 LPA
Operations
2 - 4 years | L4
7 LPA average
Range: 2 - 38 LPA
Operations
4 - 6 years | L5
10 LPA average
Range: 2 - 68 LPA
Operations
6 - 8 years | L4
18 LPA average
Range: 4 - 50 LPA
Must haves
- 5+ years working cross functionally with tech and non-tech teams
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
About the company
Amazon is a global tech giant and a Tier 1 employer.
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