IT Service Operations Manager
IG Group is seeking an IT Service Operations Manager to lead the service operations function, overseeing incident, problem, and change management practices within their fintech infrastructure. The role involves driving strategic service improvements, managing team performance, and building relationships across a global, fast-paced CI/CD environment. Candidates should have extensive experience in global service management and strong leadership skills to mentor teams and influence stakeholders. The position is based in Bengaluru and operates under a hybrid working model.
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Experience
12+ years
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
IG Group is seeking an IT Service Operations Manager to lead the service operations function, overseeing incident, problem, and change management practices within their fintech infrastructure. The role involves driving strategic service improvements, managing team performance, and building relationships across a global, fast-paced CI/CD environment. Candidates should have extensive experience in global service management and strong leadership skills to mentor teams and influence stakeholders. The position is based in Bengaluru and operates under a hybrid working model.
TAL's take
Solid role at a well-established fintech organization with clear leadership responsibilities and defined scope.
The JD is very clear about the responsibilities, team structure, and expectations for the role.
Salaries at IG Group
32.4 LPA average
Based on 15 Grapevine salary entries for IG Group.
Operations
10 - 12 years | 3B
45 LPA average
Range: 45 - 45 LPA
Engineering
0 - 2 years
10 LPA average
Range: 9 - 11 LPA
Other roles
2 - 4 years
20 LPA average
Range: 20 - 20 LPA
Engineering
4 - 6 years | Developer
23 LPA average
Range: 23 - 23 LPA
Must haves
- 12+ years experience in globally dispersed service management teams
- 5+ years managing an IT service management team
- Experience in fast-moving CI/CD and SDLC environments
- Strong stakeholder management and communication skills
- Understanding of IT service management principles
Tools and skills
Nice to have: itil, project delivery frameworks.
About the company
Established global fintech firm, FTSE 100 member, but outside the specified Tier 1 list.
Posts mentioning IG Group
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