Service Engineer (Cloud & Infrastructure)
AvePoint is looking for a Service Engineer to join their Singapore team focusing on cloud and infrastructure support. The role involves managing enterprise environments, troubleshooting complex technical issues, and overseeing identity and access management integrations. Candidates must have at least 5 years of experience with Microsoft technologies including SharePoint, SQL, and Azure AD. This position requires strong collaboration with R&D and engineering teams to ensure high levels of customer service.
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Experience
5+ years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
AvePoint is looking for a Service Engineer to join their Singapore team focusing on cloud and infrastructure support. The role involves managing enterprise environments, troubleshooting complex technical issues, and overseeing identity and access management integrations. Candidates must have at least 5 years of experience with Microsoft technologies including SharePoint, SQL, and Azure AD. This position requires strong collaboration with R&D and engineering teams to ensure high levels of customer service.
TAL's take
Solid tier-2 role with clear, well-defined infrastructure support responsibilities and specific stack requirements.
Very clear role definition with specific tech stack, daily responsibilities, and team context provided.
Must haves
- Minimum 5 years experience in technical infrastructure architecture
- Expertise in Microsoft SharePoint and MS SQL
- Experience with Exchange and DNS
- Proficiency in Active Directory, ADFS, and IIS
- Experience with Azure AD and Azure B2C
- Ability to collaborate with vendors and manage stakeholder communication
Tools and skills
Nice to have: incident management, change management.
About the company
Established mid-stage product company in the B2B SaaS space.