Call Center Executive - Emiratized Role
First Abu Dhabi Bank is seeking a Call Center Executive to handle customer inquiries and resolve issues while maintaining service quality standards. The role involves managing inbound/outbound calls, generating leads for banking products, and ensuring data integrity. Candidates will need to maintain professional standards and adhere to strict banking regulations. This position is based in Dubai and requires shift flexibility to meet service level targets.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, United Arab Emirates
Company
Tier 2
What you will work on
First Abu Dhabi Bank is seeking a Call Center Executive to handle customer inquiries and resolve issues while maintaining service quality standards. The role involves managing inbound/outbound calls, generating leads for banking products, and ensuring data integrity. Candidates will need to maintain professional standards and adhere to strict banking regulations. This position is based in Dubai and requires shift flexibility to meet service level targets.
TAL's take
Established major banking institution with a standard, well-defined support role.
Clearly defined scope for a call center role within a banking environment.
Must haves
- Provide excellent customer service via incoming calls
- Resolve customer complaints within authority limits
- Maintain customer records and history
- Adhere to bank policies, standards, and local regulations
- Maintain confidentiality of customer data
About the company
Major regional bank in the Middle East, considered a stable enterprise institution.
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