Customer Experience Manager
The Customer Experience Manager at Loop by Zolo will own guest experience and operational consistency across multiple hostel properties. This role involves building scalable systems, driving SOP adherence, mentoring ground teams, and managing KPIs like NPS and occupancy. The candidate will work closely with cross-functional teams to replace reactive management with structured operational processes. Success is measured by consistent guest ratings, improved retention, and long-term operational maturity.
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Experience
2-6 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Customer Experience Manager at Loop by Zolo will own guest experience and operational consistency across multiple hostel properties. This role involves building scalable systems, driving SOP adherence, mentoring ground teams, and managing KPIs like NPS and occupancy. The candidate will work closely with cross-functional teams to replace reactive management with structured operational processes. Success is measured by consistent guest ratings, improved retention, and long-term operational maturity.
TAL's take
Well-defined role with clear operational ownership in a scaling hospitality brand, though company tier and salary band suggest a mid-level operational role.
The JD provides a very clear, structured breakdown of responsibilities, performance metrics, and the expected operational outcomes.
Salaries at Zolo
10.5 LPA average
Based on 2 Grapevine salary entries for Zolo.
Other roles
4 - 6 years | L4
8 LPA average
Range: 8 - 8 LPA
Other roles
8 - 10 years
13 LPA average
Range: 13 - 13 LPA
Must haves
- 2-6 years in hospitality, hostels, co-living, or retail/service operations
- Experience managing multiple properties or cluster operations
- Experience in SOP-driven environments
- Strong background in guest experience and team leadership
- Ability to build operational systems and conduct audits
About the company
Zolo is a recognized player in the co-living space, categorized as a Tier 2 established startup company.
Posts mentioning Zolo
Tips for house/RK/room hunt🔍
I am new to b’lore, and I will be shifting to Bellandur since my organization has turned into hybrid mode. I have no idea how to hunt for places. And I personally feel Stanza living and Zolo are overly priced. I don’t need a fancy place to live in, just basic needs and affordable rent. Any tips?
Looking for PG in Bellandur
Hi All I am looking for PG in bellandur. This is my first time searching, so i looked over the internet, and zolo Stanza seemed good online, but reddit google reviews were not good. So could you suggest some good pg around bellandur and what can i expect. Thanks.
Can I claim zolo PG rent as HRA
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