Training Lead
TaskUs is seeking a Learning Experience Leader to design and deliver training programs for a fast-paced BPO environment. The role involves managing curriculum, conducting sessions, and monitoring trainee progress while ensuring alignment with product-specific methodologies. Candidates must be proficient in office applications and comfortable with high-intensity work, including potential exposure to sensitive content. This position focuses on fostering a professional learning environment and continuous program improvement.
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Experience
1-2 years
Function
Human Resources
Work mode
Onsite, India
Company
Tier 2
What you will work on
TaskUs is seeking a Learning Experience Leader to design and deliver training programs for a fast-paced BPO environment. The role involves managing curriculum, conducting sessions, and monitoring trainee progress while ensuring alignment with product-specific methodologies. Candidates must be proficient in office applications and comfortable with high-intensity work, including potential exposure to sensitive content. This position focuses on fostering a professional learning environment and continuous program improvement.
TAL's take
Solid tier-2 company with a well-defined but routine training role in a high-volume BPO environment.
Role responsibilities are clearly defined regarding training design, delivery, and administration, though the nature of the content moderation aspect is heavy.
Watchouts
- exposure to graphic and disturbing content
- potential for secondary traumatic stress
Salaries at TaskUs
5.0 LPA average
Based on 9 Grapevine salary entries for TaskUs.
Sales
0 - 2 years | L2
5 LPA average
Range: 5 - 5 LPA
Engineering
0 - 2 years | L2
9 LPA average
Range: 9 - 9 LPA
Other roles
0 - 2 years | L2
3 LPA average
Range: 3 - 3 LPA
Operations
2 - 4 years | L8
2 LPA average
Range: 2 - 2 LPA
Must haves
- 1-2 years experience in training or teaching
- Proficiency in Microsoft and Google applications
- Strong oral and written communication skills
- Presentation and class facilitation skills
- Strong interpersonal, conflict management and mentoring skills
- Availability for flexible schedules including weekends and holidays
Tools and skills
About the company
Established global BPO service provider with significant scale, but not a flagship tech product company.
Posts mentioning TaskUs
How do you manage your tasks/to-do?
Saw my manager use excel and another one of my colleagues use Microsoft to-do for keeping a check of things. I used to use Notion at the place before this for keeping track of tasks but I don't think the network allows that anymore, what app/site do you use to manage or keep track of your to do's?
How are you all Product Managers using AI in your day to day tasks?
I want to switch to fintech company so want to learn how to use ai there and also be productive
Why Project Planning Matters: Lessons from Experience
Many projects end up in a cycle of pending tasks, late-night work, and increased pressure due to a lack of proper planning. Key factors such as accurate estimations, well-structured user stories, sprint planning that aligns with the team's capacity, prioritization of features and fixes, and effective communication within the team all play a crucial role. When these aspects are neglected especially in environments where toxic leadership exists the project is bound to suffer. To ensure smoother execution, every team member, whether a junior, fresher, or senior, should be involved in the estimation process and have a say in task assessments. This approach allows for more realistic planning, ensuring that work is assigned based on individual capacity, providing enough time for learning and implementation. It also results in high-quality deliverables with minimal errors. When proper planning is ignored, regardless of business-level constraints, it leads to increased defects, longer completion times, and a stressful team environment. A good lead should be the voice of the team, advocating for their concerns rather than working against them. While they don’t have to agree with every opinion, they should be open-minded and analytical enough to understand the team's capacity and plan better strategies for success. Feel free to put your opinions and suggestions/action items leadership can take to make this work. Comments on why this cannot happen (if any) are also welcome. I am looking for how this can be made into a plan of action, when a team lead is not so open-minded/takes opinions from the team. The way I see it now is, only the leadership can take the action item on this. Juniors can raise their voice, but sometimes it might affect them in some or the other way and turn out into politics.