L1 Helpdesk Support
AvePoint is a global leader in data security and governance, seeking an entry-level L1 Helpdesk Support professional in Singapore. The role involves managing internal support tickets, providing first-level resolution, and escalating technical issues. This is an ideal position for a customer-oriented individual looking for an entry into IT support. No prior technical background is required as training is provided.
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Experience
0-2 years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
AvePoint is a global leader in data security and governance, seeking an entry-level L1 Helpdesk Support professional in Singapore. The role involves managing internal support tickets, providing first-level resolution, and escalating technical issues. This is an ideal position for a customer-oriented individual looking for an entry into IT support. No prior technical background is required as training is provided.
TAL's take
Solid mid-sized software company with a clearly defined entry-level support role.
Highly specific job description for a standard IT helpdesk support function.
Must haves
- Good communication and interpersonal skills
- Detail-oriented
- Ability to follow standard operating procedures
- Singaporean only
Tools and skills
About the company
Global software company specializing in data governance and security solutions.