Customer Success Manager
CleverTap is seeking a Customer Success Manager to drive product adoption, retention, and business growth for their AI-powered engagement platform. The role involves managing success plans, conducting business reviews, and acting as a trusted advisor to clients while leveraging technical data insights. Candidates must have 4-6 years of experience with strong technical aptitude in APIs and SDKs. The position reports to the Principal Customer Success lead in Mumbai.
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Experience
4-6 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
CleverTap is seeking a Customer Success Manager to drive product adoption, retention, and business growth for their AI-powered engagement platform. The role involves managing success plans, conducting business reviews, and acting as a trusted advisor to clients while leveraging technical data insights. Candidates must have 4-6 years of experience with strong technical aptitude in APIs and SDKs. The position reports to the Principal Customer Success lead in Mumbai.
TAL's take
Solid role at a well-regarded SaaS unicorn with clear performance metrics and professional growth opportunities.
Clear responsibilities, well-defined experience requirements, and specific performance measures provided.
Salaries at CleverTap
28.0 LPA average
Based on 26 Grapevine salary entries for CleverTap.
Operations
2 - 4 years | IC2
22 LPA average
Range: 22 - 22 LPA
Other roles
2 - 4 years | IC2
22 LPA average
Range: 7 - 32 LPA
Engineering
4 - 6 years | Senior Software eng
37 LPA average
Range: 34 - 40 LPA
Other roles
4 - 6 years | Senior Software eng
22 LPA average
Range: 10 - 32 LPA
Must haves
- Bachelor’s or Master’s degree in relevant field
- 4-6 years overall experience
- 2-3 years Customer Success or Account Management experience
- Strong technical aptitude for project management
- Basic understanding of SaaS, APIs, SDKs, and data analytics
Tools and skills
Nice to have: digital marketing.
About the company
Well-funded unicorn and established product company in the engagement space, but not a FAANG-level global brand.
Posts mentioning CleverTap
Evolution of the product role
Its been a few good years of product roles being adopted in Indian companies big & small, Yet they remain the most random wild cards. From skewness towards just tools (SQL, Clevertap, Jira etc) to absolute monstrosity in 3 years exp + MBA + tech background for an APM role 🤡 Latest trend is domain experience. N years in Retail, Erp, Cloud etc. Golden days of free entry and learning are over. Let’s see how things go if the role even survives in its current form(s).
Hey! Do you know if Zomato uses third-party marketing automation tools like CleverTap for notifications or do they have an internal product?
Salary of junior/senior pre sales at MoEngage, Clevertap, & WebEngage?