ServiceNow business Analyst
Digivance Solutions is seeking a ServiceNow Business Analyst to bridge business requirements with technical implementations within their B2B SaaS operations. The role focuses on gathering requirements, creating BRDs/FRDs, and mapping workflows for ITSM and CSM modules. Candidates must have 3-6 years of specific experience in the ServiceNow ecosystem and strong proficiency in agile methodologies. This position requires active collaboration across development teams and stakeholders to support SIT/UAT and deployment phases.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
3-6 years
Function
Business Development
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Digivance Solutions is seeking a ServiceNow Business Analyst to bridge business requirements with technical implementations within their B2B SaaS operations. The role focuses on gathering requirements, creating BRDs/FRDs, and mapping workflows for ITSM and CSM modules. Candidates must have 3-6 years of specific experience in the ServiceNow ecosystem and strong proficiency in agile methodologies. This position requires active collaboration across development teams and stakeholders to support SIT/UAT and deployment phases.
TAL's take
Tier 2 consultancy role with well-defined scope but lacks specific company branding or high-impact growth signals.
Very clear responsibilities and technical expectations for a business analyst role in the ServiceNow ecosystem.
Must haves
- 7+ years overall experience
- 3-6 years experience as a ServiceNow Business Analyst
- Strong understanding of ServiceNow ITSM and CSM modules
- Experience in requirement gathering and process mapping
- Strong documentation skills including BRD and FRD creation
- Experience with stakeholder management
Tools and skills
Nice to have: servicenow certifications, cmdb, hrsd, integrations, workflow automation.
About the company
Unfamiliar company, default mid-tier.