FBS Senior Operations Analyst - CMS & Messaging/Martech
This role at Capgemini involves managing end-to-end digital service operations and driving AI-powered transformation within digital channels. You will oversee KPIs, lead UX improvement initiatives, and operationalize GenAI tools to streamline agent workflows and enhance customer self-service. The position requires a mix of operational expertise, data analysis skills, and familiarity with AI/ML platforms. You will work cross-functionally to bridge strategic goals with daily execution in digital customer service.
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Experience
4-6 years
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
This role at Capgemini involves managing end-to-end digital service operations and driving AI-powered transformation within digital channels. You will oversee KPIs, lead UX improvement initiatives, and operationalize GenAI tools to streamline agent workflows and enhance customer self-service. The position requires a mix of operational expertise, data analysis skills, and familiarity with AI/ML platforms. You will work cross-functionally to bridge strategic goals with daily execution in digital customer service.
TAL's take
Solid role at a well-established global consulting firm, though scope is slightly broad.
The role blends operations, analytics, and AI/GenAI implementation, making it broad but still logically connected to digital service operations.
Salaries at Capgemini
11.2 LPA average
Based on 2,138 Grapevine salary entries for Capgemini.
Operations
0 - 2 years | B1
7 LPA average
Range: 2 - 14 LPA
Operations
2 - 4 years | A5
7 LPA average
Range: 3 - 23 LPA
Operations
4 - 6 years | B1
12 LPA average
Range: 3 - 56 LPA
Operations
6 - 8 years | B2
12 LPA average
Range: 8 - 17 LPA
Must haves
- Content Management Systems
- Messaging Platforms
- Workflow optimization
- Hyper-personalization
- Data-integrity & troubleshooting
- Performance reporting
- Agile
Tools and skills
Nice to have: qualtrics, mixpanel, fullstory, azure ml, aws sagemaker, google vertex ai, power bi, jira, rally, excel.
About the company
Global IT services and consulting firm with significant scale and industry presence.
Posts mentioning Capgemini
Capgemini fake hiring
Why is Capgemini doing fake hiring. I mean they are taking interviews multiple times. Is they really show casing the hiring of clients? I have attended 10 times for Capgemini interview for plsql developer position in last 1 month. Everytime some 3ed party recruiter call me and take details ofnmy alternative email and arrange a call from Capgemini. And loop continue. Why these PPL waste our time.
capgemini headquarters
Where is Capgemini headquarters? Who works in the headquarters?
Capgemini promotion cycle
What is Capgemini's promotion cycle, and how long do you have to be associated with the company to be eligible for a promotion?