Major Incident Manager
Ensono is hiring a Major Incident Manager to coordinate global service restoration activities and manage major incidents. This role requires facilitating triage calls, performing root cause analysis, and effectively communicating technical outages to stakeholders. Candidates must have 3-6 years of operational IT experience and strong communication skills. The position involves a 24/7 shift pattern, including nights and weekends.
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Experience
3-6 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Ensono is hiring a Major Incident Manager to coordinate global service restoration activities and manage major incidents. This role requires facilitating triage calls, performing root cause analysis, and effectively communicating technical outages to stakeholders. Candidates must have 3-6 years of operational IT experience and strong communication skills. The position involves a 24/7 shift pattern, including nights and weekends.
TAL's take
Solid operational role in a global infrastructure services firm, though the requirement for 24/7/night shifts limits the caliber score.
The JD provides a very clear definition of the Major Incident Manager responsibilities, operational context, and shift requirements.
Salaries at Ensono
17.7 LPA average
Based on 3 Grapevine salary entries for Ensono.
Other roles
2 - 4 years
6 LPA average
Range: 6 - 6 LPA
Other roles
4 - 6 years
11 LPA average
Range: 11 - 11 LPA
Other roles
12 - 14 years | 39
36 LPA average
Range: 36 - 36 LPA
Must haves
- 3-6 years of experience in technical support or incident management
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work 24/7, night shifts, and weekends
- Ability to translate complex technical details into business terms
Tools and skills
Nice to have: itil, automation, monitoring technologies, artificial intelligence, iaas, paas, networking, storage, database, mainframe.
About the company
Established global IT services and infrastructure provider, though not a top-tier household brand.
Posts mentioning Ensono
New offer selection
I got an offer from Ensono technologies, Chennai. Has anyone heard about this company and is it good to join here? Will have 2nd round of interview in Mindsprint, Chennai. Which one do I prefer in case i got 2nd offer as well?
New offer selection
I got an offer from Ensono technologies, Chennai. Has anyone heard about this company and is it good to join here? Will have 2nd round of interview in Mindsprint, Chennai. Which one do I prefer in case i got 2nd offer as well?
New Offer Selection
I got an offer from Ensono technologies, Chennai. Has anyone heard about this company and is it good to join here? Will have 2nd round of interview in Mindsprint, Chennai. Which one do I prefer in case i got 2nd offer as well?