IT Customer Service Associate
Accenture is seeking an IT Customer Service Associate to join their support vertical. The role involves managing and resolving customer queries, handling escalations, and meeting SLAs for non-voice channels like email, web, and chat. Candidates should have CRM and MS Excel proficiency along with strong analytical skills. This position requires working in rotational US shifts.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accenture is seeking an IT Customer Service Associate to join their support vertical. The role involves managing and resolving customer queries, handling escalations, and meeting SLAs for non-voice channels like email, web, and chat. Candidates should have CRM and MS Excel proficiency along with strong analytical skills. This position requires working in rotational US shifts.
TAL's take
Solid role at a well-known global services firm, though the scope is highly routine and transactional in nature.
The JD clearly defines the support vertical, the non-voice communication channels, and the specific shift requirements.
Salaries at Accenture
12.7 LPA average
Based on 5,661 Grapevine salary entries for Accenture.
Information Technology
0 - 2 years | L12
3 LPA average
Range: 2 - 8 LPA
Human Resources
0 - 2 years | L12
5 LPA average
Range: 4 - 8 LPA
Accounting
0 - 2 years | L12
6 LPA average
Range: 5 - 8 LPA
Operations
0 - 2 years | L12
3 LPA average
Range: 2 - 5 LPA
Must haves
- 1-3 years of experience
- Excellent written and spoken English skills
- Strong comprehension and analytical skills
- Functional knowledge of CRM solution and MS Excel
- Willingness to work US shifts in 24/7 environment
- Ability to multitask and work with multiple tools
Tools and skills
Nice to have: sales experience, retention experience, technical support experience.
About the company
Accenture is a large global professional services firm; while significant, it functions as a service-based organization in this context.
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