Technical Support Engineer
AvePoint is seeking a Technical Support Engineer to join their team in Singapore, focusing on onsite implementation and technical troubleshooting. The role involves managing customer inquiries, performing system diagnostics, and conducting infrastructure maintenance including patching and OS support. Candidates should have experience in core infrastructure technologies like SQL, AD, and IIS, with preference for SharePoint expertise. This position works closely with both internal R&D and external clients to ensure high levels of service and resolution.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
AvePoint is seeking a Technical Support Engineer to join their team in Singapore, focusing on onsite implementation and technical troubleshooting. The role involves managing customer inquiries, performing system diagnostics, and conducting infrastructure maintenance including patching and OS support. Candidates should have experience in core infrastructure technologies like SQL, AD, and IIS, with preference for SharePoint expertise. This position works closely with both internal R&D and external clients to ensure high levels of service and resolution.
TAL's take
Solid tier-2 software company with a well-defined support and maintenance role for their specific product suite.
The role clearly outlines responsibilities in onsite technical support and infrastructure maintenance within the context of AvePoint products.
Must haves
- Background in basic infra fields like OS, AD, SQL, IIS
- Strong analytical and troubleshooting skills
- Excellent communication and customer service skills
- Ability to work independently and under pressure
Tools and skills
Nice to have: microsoft sharepoint.
About the company
Established global software company with a strong focus on data management and SaaS solutions.