IT Application Operations Service Analyst
The IT Application Operations Service Analyst will join NTT DATA in Bengaluru to support digital operations. Key responsibilities include proactive monitoring, case management in ServiceNow, and maintaining knowledge documentation. The role requires experience in Azure, CI/CD pipelines, and ITIL methodologies. This position involves collaborating with DevOps teams to optimize incident resolution and service performance.
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Experience
Experience not specified
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
The IT Application Operations Service Analyst will join NTT DATA in Bengaluru to support digital operations. Key responsibilities include proactive monitoring, case management in ServiceNow, and maintaining knowledge documentation. The role requires experience in Azure, CI/CD pipelines, and ITIL methodologies. This position involves collaborating with DevOps teams to optimize incident resolution and service performance.
TAL's take
Solid tier-2 role at a large global IT services firm, clearly defined responsibilities in operations and support.
The JD is extremely detailed, providing clear categorization of monitoring, case management, and knowledge management responsibilities.
Salaries at NTT DATA
17.6 LPA average
Based on 114 Grapevine salary entries for NTT DATA.
Operations
2 - 4 years | L4
7 LPA average
Range: 7 - 7 LPA
Operations
4 - 6 years | L4
9 LPA average
Range: 9 - 9 LPA
Operations
10 - 12 years | L5
58 LPA average
Range: 17 - 100 LPA
Research
0 - 2 years | L2
6 LPA average
Range: 6 - 6 LPA
Must haves
- Experience in customer service and support functions
- Experience in IT Operations, ITSM and ITIL
- Proficiency in Microsoft Azure and Azure DevOps
- Experience with API development and user authentication
- Scripting and automation capabilities
Tools and skills
Nice to have: servicenow, itsm, csm, azure alerting, databricks, dataiku, datadog, grafana, kubernetes, docker, argocd.
About the company
Global IT services company with significant presence, though not a top-tier product/startup powerhouse.
Posts mentioning NTT DATA
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me