US QUALITY & TRAINING TEAM LEADER (NIGHT SHIFT)
CAREER BLOC is seeking an experienced US Quality & Sales Team Leader to manage night shift operations in the BPO sector. The role involves monitoring team performance, maintaining quality standards, conducting audits, and driving revenue growth. Applicants must have strong English communication skills, experience in US sales, and proficiency in CRM tools. The position is based in the Mumbai Metropolitan Region and requires the ability to work night shifts.
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Experience
Experience not specified
Function
Sales
Work mode
Onsite, India
Company
Tier 3
What you will work on
CAREER BLOC is seeking an experienced US Quality & Sales Team Leader to manage night shift operations in the BPO sector. The role involves monitoring team performance, maintaining quality standards, conducting audits, and driving revenue growth. Applicants must have strong English communication skills, experience in US sales, and proficiency in CRM tools. The position is based in the Mumbai Metropolitan Region and requires the ability to work night shifts.
TAL's take
Low-tier company, role focus is BPO/Sales management, and YOE/Education requirements are not specified.
The role is clearly defined as a night-shift BPO team lead, with specific tasks related to quality assurance and sales performance.
Must haves
- Excellent English communication skills
- Experience in US Sales / International BPO
- Strong leadership and problem-solving skills
- Ability to work in night shifts
- Good knowledge of CRM and sales reporting tools
Tools and skills
Nice to have: team handling, sales strategy, quality monitoring, performance management, client communication, coaching & training.
About the company
Small services or recruitment-focused entity with limited public footprint.
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