Customer Service Representative
CareerXperts Consulting is seeking a Customer Service Representative to provide frontline IT support for users of software and digital platforms. The role involves managing customer queries via phone, email, and chat, while troubleshooting technical issues and documenting cases in ticketing systems. Candidates are expected to have 1–4 years of experience and proficiency with CRM tools. This is a fully remote position that offers exposure to product environments and internal operations.
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Experience
1-4 years
Function
Support
Work mode
Remote, India
Company
Tier 3
What you will work on
CareerXperts Consulting is seeking a Customer Service Representative to provide frontline IT support for users of software and digital platforms. The role involves managing customer queries via phone, email, and chat, while troubleshooting technical issues and documenting cases in ticketing systems. Candidates are expected to have 1–4 years of experience and proficiency with CRM tools. This is a fully remote position that offers exposure to product environments and internal operations.
TAL's take
Low-tier consulting firm offering a generic support role with limited technical depth.
Clear responsibilities and scope for a standard IT support role.
Must haves
- 1–4 years of customer service or IT support experience
- Basic understanding of software systems and troubleshooting
- Excellent written and verbal communication skills
- Strong problem-solving ability
- Familiarity with CRM or ticketing tools
- Ability to work independently in a remote environment
Tools and skills
About the company
Small recruitment and consulting firm with limited engineering footprint.