Customer Support Specialist
QuickMetrix is hiring a Customer Support Specialist for a remote role focused on B2B support. The role involves managing customer queries via calls and email while coordinating with the technical team for issue resolution. Candidates should have at least one year of experience and proficiency in CRM or support tools. This position is ideal for someone looking to grow within the B2B SaaS sector.
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Experience
1+ years
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
QuickMetrix is hiring a Customer Support Specialist for a remote role focused on B2B support. The role involves managing customer queries via calls and email while coordinating with the technical team for issue resolution. Candidates should have at least one year of experience and proficiency in CRM or support tools. This position is ideal for someone looking to grow within the B2B SaaS sector.
TAL's take
Standard entry-level support role at a mid-tier SaaS company with clear, defined responsibilities.
The JD is crisp and provides a clear description of expectations for a customer support executive.
Salaries at QuickMetrix
4.0 LPA average
Based on 1 Grapevine salary entries for QuickMetrix.
Operations
2 - 4 years
4 LPA average
Range: 4 - 4 LPA
Must haves
- Excellent verbal and written communication skills
- Strong customer handling and coordination abilities
- Ability to understand customer requirements effectively
- Good problem-solving and multitasking skills
- Basic knowledge of CRM/support tools
Tools and skills
About the company
Unfamiliar company, assumed mid-tier based on B2B SaaS operations.