Customer Support Representative (Japanese-speaking)
Cloudstaff is hiring a Japanese-speaking Customer Support Representative in the general software domain. The role involves handling inbound calls, resolving Level 1 inquiries, and logging tickets in HubSpot. Successful candidates must be fluent in Japanese and comfortable using CRM tools in a fast-paced environment. This is a remote role based in India requiring clear communication and problem-solving skills.
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Experience
Experience not specified
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
Cloudstaff is hiring a Japanese-speaking Customer Support Representative in the general software domain. The role involves handling inbound calls, resolving Level 1 inquiries, and logging tickets in HubSpot. Successful candidates must be fluent in Japanese and comfortable using CRM tools in a fast-paced environment. This is a remote role based in India requiring clear communication and problem-solving skills.
TAL's take
Outsourcing role for a mid-tier firm, clearly defined but repetitive support scope.
Very clear and well-defined responsibilities for a support role with specific language requirements.
Must haves
- Fluent Japanese spoken and written
- Professional phone-based customer service experience
- Clear, confident, and engaging communication skills
- Strong listening and problem-solving abilities
- Experience with ticketing systems like HubSpot
Tools and skills
About the company
Established outsourcing firm with significant scale, but not a Tier 1 global product engineering brand.