Technical Support Specialist II
Johnson Controls is hiring a Technical Support Specialist to provide level-one technical assistance in the industrial infrastructure domain. The role involves troubleshooting technical issues, resolving customer cases via phone and email, and maintaining accurate documentation in Salesforce. Candidates are required to have a background in engineering, strong electrical troubleshooting skills, and the ability to work US time zone shifts. This role contributes to maintaining SLAs and improving support procedures within the global team.
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Experience
4-9 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Johnson Controls is hiring a Technical Support Specialist to provide level-one technical assistance in the industrial infrastructure domain. The role involves troubleshooting technical issues, resolving customer cases via phone and email, and maintaining accurate documentation in Salesforce. Candidates are required to have a background in engineering, strong electrical troubleshooting skills, and the ability to work US time zone shifts. This role contributes to maintaining SLAs and improving support procedures within the global team.
TAL's take
Stable global company with clear role definition in a specialized technical support capacity.
Very well-defined responsibilities, shift requirements, and domain-specific knowledge requirements.
Salaries at Johnson Controls
16.6 LPA average
Based on 15 Grapevine salary entries for Johnson Controls.
Other roles
0 - 2 years | L2
7 LPA average
Range: 7 - 7 LPA
Engineering
2 - 4 years | L2
4 LPA average
Range: 4 - 4 LPA
Other roles
2 - 4 years | L2
11 LPA average
Range: 9 - 13 LPA
Other roles
4 - 6 years | NA
14 LPA average
Range: 14 - 14 LPA
Must haves
- Degree in engineering
- 4-9 years experience in technical troubleshooting
- Ability to work US time zone shifts
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Excel and Outlook
Tools and skills
Nice to have: hvac equipment knowledge, salesforce crm.
About the company
Established global leader in industrial technology and HVAC, though not a pure-play tech startup.
Posts mentioning Johnson Controls
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Expected salary for full stack developer in johnson controls
Yoe - 4.3 Cctc - 10lpa Counter offer - 14.5 includes variable