L&D Executive
Paradise Group Holdings Pte Ltd is hiring a Learning and Development Executive to manage customer enquiries and feedback for their international restaurant chain. The role involves analyzing feedback, managing the customer database, and creating training materials based on customer interaction data. The candidate will also oversee the customer hotline and conduct internal service audits to improve operations. This is an onsite administrative role focused on service quality and customer retention.
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Experience
Experience not specified
Function
Administrative
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Paradise Group Holdings Pte Ltd is hiring a Learning and Development Executive to manage customer enquiries and feedback for their international restaurant chain. The role involves analyzing feedback, managing the customer database, and creating training materials based on customer interaction data. The candidate will also oversee the customer hotline and conduct internal service audits to improve operations. This is an onsite administrative role focused on service quality and customer retention.
TAL's take
Defined role for an established hospitality group, though scope is administrative rather than high-growth tech.
The JD clearly defines a set of administrative and service-oriented tasks focused on customer feedback and training documentation.
Must haves
- Manage customer enquiries and feedback
- Analyze customer feedback for service improvements
- Maintain and update VVIP customer database
- Operate company customer hotline
- Document customer interactions accurately
About the company
Established international restaurant group with recognized industry presence.
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