Senior Analyst - Customer Service Requests
Pratt & Whitney is seeking a Customer Documentation Analyst in Bengaluru to manage the retrieval and assembly of critical engine documentation. The analyst will coordinate across internal engineering and service teams to ensure accurate, timely document delivery for customers. Candidates should have experience in records management, operational tracking tools, and cross-functional project coordination. This role supports the company's aftermarket service operations in a hybrid, rotational shift capacity.
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Experience
2-5 years
Function
Operations
Work mode
Hybrid, India
Company
Tier 1
What you will work on
Pratt & Whitney is seeking a Customer Documentation Analyst in Bengaluru to manage the retrieval and assembly of critical engine documentation. The analyst will coordinate across internal engineering and service teams to ensure accurate, timely document delivery for customers. Candidates should have experience in records management, operational tracking tools, and cross-functional project coordination. This role supports the company's aftermarket service operations in a hybrid, rotational shift capacity.
TAL's take
Role at a premier aerospace firm with clear operational scope and impact within the engine services business unit.
JD provides clear responsibilities, expected qualifications, and specific domain focus.
Salaries at Pratt & Whitney
34.0 LPA average
Based on 1 Grapevine salary entries for Pratt & Whitney.
Other roles
6 - 8 years
34 LPA average
Range: 34 - 34 LPA
Must haves
- B.Sc or B.B.A in relevant field
- 2-5 years relevant experience
- Experience with technical documentation or records management
- Experience coordinating tasks across multiple teams
- Experience with enterprise systems or document repositories
Tools and skills
Nice to have: aerospace technical records systems, technical publications systems.
About the company
Pratt & Whitney is a globally recognized Tier 1 aerospace leader.
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