Customer Support Engineer
Propel Software is seeking a Technical Support Engineer in Trivandrum to provide high-quality support for its Salesforce-based platform. The role involves troubleshooting customer issues, managing environment infrastructure, and serving as a point of contact for Premier Support clients. Candidates must have experience with Salesforce, SQL, and ticket management systems while being comfortable working US Eastern Time hours. This position offers significant opportunities to grow technical infrastructure skills in a collaborative global environment.
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Experience
1+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Propel Software is seeking a Technical Support Engineer in Trivandrum to provide high-quality support for its Salesforce-based platform. The role involves troubleshooting customer issues, managing environment infrastructure, and serving as a point of contact for Premier Support clients. Candidates must have experience with Salesforce, SQL, and ticket management systems while being comfortable working US Eastern Time hours. This position offers significant opportunities to grow technical infrastructure skills in a collaborative global environment.
TAL's take
Solid role at a recognized B2B SaaS company with clear responsibilities and career growth opportunities.
The JD is extremely well-defined, providing clear expectations, technical stack requirements, and working conditions.
Must haves
- 1+ year experience in Salesforce troubleshooting and administration
- 1+ year experience in the technical and application support field
- Understanding of database administration (SQL, SOQL, SQL scripting)
- Experience with Jira or similar bug tracking tools
- Ability to work US Eastern Time hours
- Onsite attendance 4+ days per week in Trivandrum
Tools and skills
Nice to have: quality management software, eqms, lms, ai tools, large language models, salesforce agentforce.
About the company
Recognized industry player with strong awards, but not a tier-1 flagship tech company.
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