Head of Customer Relationship Management
This is a leadership role overseeing customer relationship management for a luxury residential real estate firm in Bengaluru. The successful candidate will build the CRM function from the ground up, manage large customer portfolios, and ensure rigorous collections and documentation standards. The role requires extensive experience in the high-end residential sector and the ability to engage with HNI and NRI clients. This is a hands-on position focused on both customer delight and operational accountability.
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Experience
15-20 years
Function
Operations
Work mode
Onsite, India
Company
Tier 3
What you will work on
This is a leadership role overseeing customer relationship management for a luxury residential real estate firm in Bengaluru. The successful candidate will build the CRM function from the ground up, manage large customer portfolios, and ensure rigorous collections and documentation standards. The role requires extensive experience in the high-end residential sector and the ability to engage with HNI and NRI clients. This is a hands-on position focused on both customer delight and operational accountability.
TAL's take
Recruitment agency post for a specific but localized industry role with limited organizational context.
Very clear expectations for a specialized real estate CRM leadership role, though it is a third-party posting.
Must haves
- 15-20 years of total experience
- 8-10 years in CRM or Customer Experience in residential real estate
- Experience in high-end luxury residential real estate
- Experience building CRM processes, teams, and systems
- Ability to manage collections and receivables
- Fluent in English and Kannada or Hindi
About the company
Executive search/recruitment firm posting on behalf of a client.
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