Business Support Analyst (Quality Assurance)
Cartrack is seeking a Business Support Analyst (Quality Assurance) for their global smart mobility SaaS operations. The role involves monitoring operational processes, ensuring compliance, and conducting call calibrations to improve customer experience. The candidate will be responsible for preparing performance reports and providing coaching feedback to teams. This position requires 1-3 years of relevant experience in a call center or QA environment with strong analytical and Excel skills.
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Experience
1-3 years
Function
Quality Assurance
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Cartrack is seeking a Business Support Analyst (Quality Assurance) for their global smart mobility SaaS operations. The role involves monitoring operational processes, ensuring compliance, and conducting call calibrations to improve customer experience. The candidate will be responsible for preparing performance reports and providing coaching feedback to teams. This position requires 1-3 years of relevant experience in a call center or QA environment with strong analytical and Excel skills.
TAL's take
Solid established company with a defined operational quality assurance role in the mobility SaaS space.
The JD clearly defines the scope, responsibilities, and expected outcomes for a quality assurance analyst.
Must haves
- Diploma or Degree in Business Administration, Communications, or related field
- 1–3 years of experience in Quality Assurance, Call Centre, Customer Service, or Collections
- Strong communication and interpersonal skills
- Good analytical and problem-solving abilities
- Proficient in Microsoft Excel, Word, and reporting tools
- Ability to maintain confidentiality
Tools and skills
Nice to have: call evaluation tools.
About the company
Cartrack is a well-established international fleet management and telematics SaaS provider.