Operations Business Analyst
The Operations Business Analyst at GHX will act as a bridge between customer support, product, and engineering teams within the healthcare supply chain domain. The role involves analyzing support data to drive product enhancements, process automation, and customer satisfaction. The candidate will translate user needs into technical user stories and manage support process improvements. This is an analytical role requiring strong CRM and data tool proficiency.
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Experience
2+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Operations Business Analyst at GHX will act as a bridge between customer support, product, and engineering teams within the healthcare supply chain domain. The role involves analyzing support data to drive product enhancements, process automation, and customer satisfaction. The candidate will translate user needs into technical user stories and manage support process improvements. This is an analytical role requiring strong CRM and data tool proficiency.
TAL's take
Solid mid-tier company in healthtech providing a stable, well-defined analytical role with cross-functional exposure.
Clear and coherent responsibilities focused on support operations, business analysis, and cross-functional process improvement.
Must haves
- 5+ years technical customer-facing support or 2+ years Business Analyst experience
- Experience with CRM tools such as Salesforce
- Strong analytical ability to identify trends from historical data
- Excellent knowledge of Microsoft Office suite
- Knowledge of ANSI X12 EDI transactions
Tools and skills
Nice to have: tableau, google analytics, uipath.
About the company
Established healthcare supply chain automation company with significant global scale, but lacks the specific eng-centric brand profile of Tier 1 unicorns.