Customer Service Executive
LUZO is a marketplace for beauty and wellness services. This role involves delivering high-quality customer support, resolving inquiries, and managing customer relationships from their Mumbai office. The ideal candidate will possess strong interpersonal skills and problem-solving abilities to ensure a positive customer experience. Experience in the beauty or wellness industry is considered a bonus.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
LUZO is a marketplace for beauty and wellness services. This role involves delivering high-quality customer support, resolving inquiries, and managing customer relationships from their Mumbai office. The ideal candidate will possess strong interpersonal skills and problem-solving abilities to ensure a positive customer experience. Experience in the beauty or wellness industry is considered a bonus.
TAL's take
Role is well-defined but represents a junior, non-technical support function at an early-stage startup.
The JD clearly defines the role responsibilities, location, and necessary interpersonal soft skills for the customer service function.
Must haves
- Experience in customer service, customer support, and customer satisfaction
- Proficiency in communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work collaboratively
- Ability to work in an on-site team environment
About the company
Early-stage startup backed by VC firms, but lacks the scale or brand status of a Tier 1 unicorn.