Team Leader
Concentrix is hiring a Collections Team Leader in Bengaluru to manage a team of agents towards recovery targets. The role involves monitoring daily performance metrics, ensuring regulatory compliance, and conducting coaching sessions. You will analyze KPI trends, present performance reports, and act as a point of escalation for customer queries. The position requires strong negotiation skills and proficiency in MS Excel to support team operations.
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Experience
3-5 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Concentrix is hiring a Collections Team Leader in Bengaluru to manage a team of agents towards recovery targets. The role involves monitoring daily performance metrics, ensuring regulatory compliance, and conducting coaching sessions. You will analyze KPI trends, present performance reports, and act as a point of escalation for customer queries. The position requires strong negotiation skills and proficiency in MS Excel to support team operations.
TAL's take
Solid role at a well-known global services firm, clear performance metrics and team management scope.
Very clearly defined role with explicit recovery-focused KPIs and team management responsibilities.
Salaries at Concentrix
8.1 LPA average
Based on 278 Grapevine salary entries for Concentrix.
Operations
0 - 2 years | L1
3 LPA average
Range: 3 - 3 LPA
Operations
2 - 4 years | Cl10
2 LPA average
Range: 2 - 3 LPA
Operations
4 - 6 years | L11
4 LPA average
Range: 3 - 4 LPA
Operations
6 - 8 years | CL9
8 LPA average
Range: 6 - 11 LPA
Must haves
- 3-5 years of experience in collections
- 1 year of experience leading a team
- Strong leadership and people management skills
- Excellent communication and negotiation abilities
- Proficiency in MS Excel and reporting tools
- Knowledge of collections processes and regulatory compliance
Tools and skills
About the company
Established global business services company, mid-tier status reflecting broad outsourcing industry.
Posts mentioning Concentrix
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I want shelf life for at least 15 days for lab testing In my drink there is juice concentrate. , sweetner , citric, malic acid , pectin, ascorbic acid I have no preservative .give me best preparation method that I can give a drink at least 15 days shelf life
Procrastination and laziness
Can someone suggest how to get rid of this, After waking up, I don't feel like doing anything, just resting lazily on sofa and watching tv, can't concentrate on work , focus shifts every few minutes to phone Which is the biggest distraction, I want to go to ofc for change but as I don't have that I can't go as well. I want to change that abt myself, any suggestions
Switching Company
Hello guys! Hope you are doing great Currently I am working in Concentrix as a Chat Support agent from last 8 months, but the salary is too low, I am planning to change the company. Could you please suggest some companies where I should try I have pursued BA with Economic honours, and I joined Concentrix as a fresher now I have completed 8 months here, it's really hard to manage here in Gurugram with this salary.