Senior Manager, Delivery, DDS Operations
ICE is seeking a Senior Manager to lead a new operations team focused on mortgage lending services. The role involves hiring, training, and optimizing team performance while managing client communication and business planning. Candidates require significant experience in mortgage lending and BPO/KPO team management. The role coordinates cross-departmental projects and drives process improvements to support US-based mortgage companies.
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Experience
6+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
ICE is seeking a Senior Manager to lead a new operations team focused on mortgage lending services. The role involves hiring, training, and optimizing team performance while managing client communication and business planning. Candidates require significant experience in mortgage lending and BPO/KPO team management. The role coordinates cross-departmental projects and drives process improvements to support US-based mortgage companies.
TAL's take
Solid operational leadership role at a recognized industry-specific firm, though lacks specific high-end tech requirements.
Clear operational remit and responsibilities, though slightly repetitive in the job description text.
Must haves
- 6+ years experience in mortgage lending or financial services
- 2+ years managing a small or mid-sized BPO/KPO team
- Strong written and verbal communication skills
- Ability to work under pressure and time constraints
- Bachelor's degree or academic equivalent
Tools and skills
Nice to have: cloud technologies.
About the company
Established enterprise provider in the mortgage finance industry.
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