Workforce Planning Analyst - Capacity Planner
Optum is seeking a Workforce Planning Analyst in the healthtech domain to drive forecasting and workforce strategy. The role involves building capacity models, analyzing historical data, and developing actionable insights to optimize global staffing. Candidates must possess strong statistical modeling skills and extensive experience in workforce management within large call center environments. This position focuses on aligning operational capacity with enterprise business objectives.
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Experience
6+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 1
What you will work on
Optum is seeking a Workforce Planning Analyst in the healthtech domain to drive forecasting and workforce strategy. The role involves building capacity models, analyzing historical data, and developing actionable insights to optimize global staffing. Candidates must possess strong statistical modeling skills and extensive experience in workforce management within large call center environments. This position focuses on aligning operational capacity with enterprise business objectives.
TAL's take
High-caliber role at a major global healthcare firm with clear, high-impact operational responsibilities.
Highly specific job description outlining capacity planning, forecasting, and stakeholder management responsibilities.
Salaries at Optum
21.9 LPA average
Based on 181 Grapevine salary entries for Optum.
Operations
4 - 6 years | 26
11 LPA average
Range: 11 - 11 LPA
Product Management
0 - 2 years | 25
13 LPA average
Range: 13 - 13 LPA
Engineering
0 - 2 years | 25
11 LPA average
Range: 7 - 15 LPA
Other roles
0 - 2 years | 25
9 LPA average
Range: 2 - 21 LPA
Must haves
- 6+ years experience in workforce analytics, planning, or forecasting
- 3+ years experience within a large global call center
- 1+ years experience with forecasting and multi-variant statistical techniques
- Proficiency in labor modeling
- Solid understanding of WFM fundamentals
- Advanced Excel skills
Tools and skills
Nice to have: capacity planning tools.
About the company
Optum is a major division of UnitedHealth Group, a global leader in healthcare.
Posts mentioning Optum
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Looking for Referral at Optum
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