Business Analyst – Salesforce (Service Cloud & FSL) ABB Robotics
ABB is hiring a Business Analyst for their Robotics IS team to drive solutions in Salesforce Service Cloud and Field Service Lightning. The role involves translating business requirements into technical specifications, managing user stories, and facilitating global stakeholder alignment. Candidates must have extensive experience in FSL and CRM configuration within a global enterprise environment. The position is a global role with multiple European and Indian office location options.
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Experience
6+ years
Function
Business Development
Work mode
Hybrid, global
Company
Tier 2
What you will work on
ABB is hiring a Business Analyst for their Robotics IS team to drive solutions in Salesforce Service Cloud and Field Service Lightning. The role involves translating business requirements into technical specifications, managing user stories, and facilitating global stakeholder alignment. Candidates must have extensive experience in FSL and CRM configuration within a global enterprise environment. The position is a global role with multiple European and Indian office location options.
TAL's take
Stable global industrial firm with clearly defined functional role and specific technical stack requirements.
The JD is very clear about the specific Salesforce modules (Service Cloud, FSL), responsibilities, and team interactions.
Must haves
- 6+ years as Business or Functional Analyst in Salesforce CRM
- Hands-on experience in Service Cloud and Field Service Lightning
- Proven track record designing and implementing FSL solutions at global scale
- Relevant certifications like Service Cloud Consultant and/or Field Service Consultant
- Familiarity with Agile methodologies and backlog management using Azure DevOps
Tools and skills
About the company
ABB is a large established industrial conglomerate, but not a tech-native Tier 1 company.
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