Learning & Development Specialist (Customer-Facing)
Nespresso UAE is seeking a Learning & Development Specialist to own and drive coffee expertise initiatives across the organization. The role involves designing and delivering training programs, coaching the Coffee Bard network, and acting as a local brand ambassador for coffee knowledge. Candidates should possess strong facilitation skills and experience in capability building, ideally within a retail or hospitality context. This position requires localizing global content and measuring training impact to elevate brand standards in the UAE market.
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Experience
Experience not specified
Function
Human Resources
Work mode
Onsite, United Arab Emirates
Company
Tier 2
What you will work on
Nespresso UAE is seeking a Learning & Development Specialist to own and drive coffee expertise initiatives across the organization. The role involves designing and delivering training programs, coaching the Coffee Bard network, and acting as a local brand ambassador for coffee knowledge. Candidates should possess strong facilitation skills and experience in capability building, ideally within a retail or hospitality context. This position requires localizing global content and measuring training impact to elevate brand standards in the UAE market.
TAL's take
Solid role at a well-known premium global brand with clearly defined L&D responsibilities within the retail/hospitality sector.
The JD provides a very clear scope, separating L&D strategy, internal capability building, and coffee expertise ambassador duties.
Must haves
- Experience in Learning & Development or training
- Experience delivering training programs and coaching
- Strong stakeholder management and cross-functional collaboration
- Strong presentation, facilitation, and communication skills
- Fluent in English
About the company
Nespresso is a well-established global premium brand under Nestlé, operating as an international MNC subsidiary.