Escalations - Executive
StayVista is seeking an Escalations Executive in Mumbai to handle complex guest concerns within the hospitality sector. You will act as a primary escalation point, resolving high-priority issues while balancing guest satisfaction with business outcomes. The role requires 2-3 years of experience in customer support or complaint handling, with a focus on negotiation and cross-functional coordination. This position is ideal for an empathetic professional looking to drive service excellence and process improvements.
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Experience
2-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
StayVista is seeking an Escalations Executive in Mumbai to handle complex guest concerns within the hospitality sector. You will act as a primary escalation point, resolving high-priority issues while balancing guest satisfaction with business outcomes. The role requires 2-3 years of experience in customer support or complaint handling, with a focus on negotiation and cross-functional coordination. This position is ideal for an empathetic professional looking to drive service excellence and process improvements.
TAL's take
Solid, well-defined operational support role at an established mid-stage company with clear escalation management expectations.
Clear and specific responsibilities related to escalation handling, guest satisfaction, and cross-functional coordination.
Salaries at StayVista
10.0 LPA average
Based on 3 Grapevine salary entries for StayVista.
Sales
0 - 2 years
3 LPA average
Range: 3 - 3 LPA
Human Resources
4 - 6 years | L4 CONTRACTUAL
7 LPA average
Range: 7 - 7 LPA
Other roles
6 - 8 years | L4 CONTRACTUAL
20 LPA average
Range: 20 - 20 LPA
Must haves
- 2–3 years of experience in customer support or escalations
- Strong communication and conflict-resolution skills
- Ability to handle high-pressure situations
- Commercial mindset with attention to detail
- Proven ability to collaborate across teams
About the company
Established Indian hospitality brand, but lacks the scale or brand dominance of Tier 1 unicorns.