Business Analyst (Platform & Partner Support)
A technically-minded Business Analyst is needed at a US-based SaaS company to act as a bridge between operations and product teams. The role involves triaging complex platform issues, managing SSO integrations, and optimizing support workflows. Candidates require strong skills in technical troubleshooting, API interaction, and identity management protocols like Entra ID. This remote contractor position focuses on shielding engineering teams while improving operational efficiency and partner onboarding.
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Experience
Experience not specified
Function
Operations
Work mode
Remote, India
Company
Tier 3
What you will work on
A technically-minded Business Analyst is needed at a US-based SaaS company to act as a bridge between operations and product teams. The role involves triaging complex platform issues, managing SSO integrations, and optimizing support workflows. Candidates require strong skills in technical troubleshooting, API interaction, and identity management protocols like Entra ID. This remote contractor position focuses on shielding engineering teams while improving operational efficiency and partner onboarding.
TAL's take
Low compensation for a contractor role in a tier-3 company context.
JD is very specific about responsibilities and the technical nature of the liaison role.
Watchouts
- contractor role
- low compensation
Must haves
- Technical troubleshooting in SaaS
- Experience with APIs
- Experience with browser-based debugging
- Knowledge of SSO protocols and Microsoft Entra ID
- Ability to communicate technical jargon to non-technical audiences
Tools and skills
Nice to have: okta.
About the company
unfamiliar company with contractor-style compensation structure.
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