Manager, Implementation (SMB)
Rippling is seeking a seasoned customer success leader to manage a team of implementation managers for their SMB segment. The role focuses on hands-on coaching, driving customer adoption, and cross-functional collaboration with Sales, Product, and Support teams. The successful candidate will streamline internal processes and resolve escalations to ensure a seamless onboarding experience. This is a hybrid leadership role based in Bengaluru.
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Experience
5+ years
Function
Operations
Work mode
Hybrid, India
Company
Tier 1
What you will work on
Rippling is seeking a seasoned customer success leader to manage a team of implementation managers for their SMB segment. The role focuses on hands-on coaching, driving customer adoption, and cross-functional collaboration with Sales, Product, and Support teams. The successful candidate will streamline internal processes and resolve escalations to ensure a seamless onboarding experience. This is a hybrid leadership role based in Bengaluru.
TAL's take
Tier-1 company with a clearly defined management role in a core business function.
The JD clearly defines the scope, reporting structure, and key responsibilities for a first-line manager in the implementation organization.
Salaries at Rippling
52.7 LPA average
Based on 39 Grapevine salary entries for Rippling.
Operations
6 - 8 years | L7
17 LPA average
Range: 17 - 17 LPA
Program & Project Management
0 - 2 years | L3
10 LPA average
Range: 10 - 10 LPA
Other roles
0 - 2 years | L3
36 LPA average
Range: 10 - 50 LPA
Engineering
2 - 4 years | L6
45 LPA average
Range: 40 - 50 LPA
Must haves
- 5+ years of SaaS experience in professional services, implementation, or customer success
- 2+ years of professional experience leading a team
- Strong attention to detail
- Ability to solve complex, interdependent problems
- Ruthless prioritisation and time management
Tools and skills
About the company
High-growth unicorn with strong brand, significant venture funding, and clear product-market fit.
Posts mentioning Rippling
DM for referrals
https://www.business-standard.com/technology/tech-news/us-based-hr-tech-company-rippling-to-expand-in-india-ceo-parker-conrad-124021401482_1.html See careers site https://www.rippling.com/careers
Need referral for SDE 1 at Rippling
Hi all, I am currently working as a Embedded Software Engineer at Texas Instruments(YoE: 1 year) and I want to work as a SDE. I saw a opening for SDE 1 at Rippling (link: https://ats.rippling.com/rippling/jobs/4c3bce21-1608-4520-9d41-a8d45bd8f4ab?jobSite=LinkedIn) If anyone is willing to refer me, please let me know in the comments or in DM. I will share my details and resume with you. Thank you
Work culture at Rippling
Have heard very negative feedback from ex employees in my circle. They just seem to be hiring and firing frequently.