Reservations & Guest Experience Executive
TheSaga Stays is seeking a Reservations & Guest Experience Executive to manage bookings and customer interactions for premium vacation rentals in Goa. Key responsibilities include handling guest inquiries, OTA platform management, and coordinating operations to ensure high guest satisfaction. The role requires proficiency in hospitality reservation tools and strong communication skills. The position allows for remote work with periodic on-site requirements in Goa.
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Experience
1-4 years
Function
Administrative
Work mode
Hybrid, India
Company
Tier 2
What you will work on
TheSaga Stays is seeking a Reservations & Guest Experience Executive to manage bookings and customer interactions for premium vacation rentals in Goa. Key responsibilities include handling guest inquiries, OTA platform management, and coordinating operations to ensure high guest satisfaction. The role requires proficiency in hospitality reservation tools and strong communication skills. The position allows for remote work with periodic on-site requirements in Goa.
TAL's take
Standard hospitality role with clear responsibilities in a smaller, regional organization.
The role has a very clear set of responsibilities and requirements specific to guest relations in the vacation rental industry.
Must haves
- Experience in hospitality reservations, guest relations, or travel sales
- Strong communication skills in English and Hindi
- Excellent soft skills and guest handling ability
- Familiarity with OTA platforms such as Airbnb and Booking.com
- Comfortable using Excel and online communication tools
Tools and skills
About the company
Unfamiliar company in the hospitality sector, treated as a mid-stage or small business entity.