Senior Business Systems Analyst ( ServiceNow)
Genesys is seeking a Senior Business Systems Analyst to join their global team and enhance their enterprise ServiceNow ecosystem. The role involves partnering with stakeholders to translate business requirements into scalable configurations, driving platform adoption, and ensuring data integrity. Candidates will manage ITSM workflows, develop KPIs, and govern the knowledge management ecosystem. This position requires strong technical expertise in ServiceNow and excellent communication skills to support cross-functional teams.
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Experience
3-6 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Genesys is seeking a Senior Business Systems Analyst to join their global team and enhance their enterprise ServiceNow ecosystem. The role involves partnering with stakeholders to translate business requirements into scalable configurations, driving platform adoption, and ensuring data integrity. Candidates will manage ITSM workflows, develop KPIs, and govern the knowledge management ecosystem. This position requires strong technical expertise in ServiceNow and excellent communication skills to support cross-functional teams.
TAL's take
Solid role at a well-established global B2B SaaS company with clear responsibilities and career growth potential in enterprise systems analysis.
The JD provides a crisp, well-defined scope focusing on ServiceNow platform management, stakeholder alignment, and specific ITSM workflows.
Must haves
- 3-6 years of hands-on ServiceNow platform experience
- Experience supporting multiple ServiceNow modules
- Strong understanding of enterprise service management processes
- Experience gathering requirements and translating them into platform solutions
- Experience building reports and dashboards in ServiceNow
- Strong stakeholder communication skills
- Experience working in Agile environments
Tools and skills
Nice to have: csa, itil 4, csdm, cmdb.
About the company
Established global enterprise software company with significant employee base, but lacks the specific engineering brand prestige of tier-1 leaders.
Posts mentioning Genesys
[Thread] What are some examples of human craftsmanship that you appreciate?
I was at a fairly high end tailor today, and the sheer beauty in the art of crafting a perfect fitting suit is unparalleled. When I see a true master make the right knots and use chalk to measure on fabric, the beauty of peak human skill emanates from each motion. It made me realise that we might be doing something extremely interesting in our day jobs but it is extremely hard to showcase true human mastery in it. Suddenly, it dawns on you that although white collar jobs are paid well commensurate to the value they create, we seldom obtain skills that exhibit a similar level of craftsmanship. There is indeed true beauty in the creation of the perfect suit. Somehow, it is a reminder for us all that builders are the ultimate value creators. Enablers ensure value enrichment but you can’t enrich something until the genesis of value. And it is the death of human ingenuity if we become glorified file movers. Why are some examples of human craft that makes you awestruck? What are your thoughts on this post? Would love to hear you all out.
[Thread] Has anyone wondered how things got popular in the pre-Internet era? ✅
Think Tippy Tippy Tap or the Superman S, how is it that all of us remember them? Was just discussing with my SO, about how somethings during our school days were really popular but there was no Internet to purport virality. Even FLAMES or Truth/Dare. Like there has to be a genesis of these trends right? I can already imagine some kid coming up with ideas like this and they caught on so hard, that word of mouth travelled far and wide. Especially, something like Truth/Dare or Superman S, most kids in India know about it and it is a common cultural thing across the globe as well. What do you think? Does anything else come in mind?
Hyundai, Kia Recall 208,000 EVs Over Power Loss Issue
* Hyundai, Kia, and Genesis are recalling approximately 208,000 electric vehicles (EVs) in the US due to a potential power loss issue. * The problem is linked to the integrated charging control unit (ICCU), which could become damaged and stop charging the 12-volt battery, resulting in a loss of drive power. * The recall includes certain Ioniq 5 and Ioniq 6 models, three Genesis models, and about 62,872 Kia EV6 vehicles. Dealers will fix the issue at no cost. Source: [Techcrunch](https://techcrunch.com/2024/11/22/hyundai-and-kia-recall-208000-evs/)