Program Manager - Customer Success
BiteSpeed is a Sequoia-backed B2B SaaS startup building AI-native marketing and sales tools for e-commerce. The Program Manager will own day-to-day operations for the customer success team, building scalable systems and playbooks to support growth. The role requires significant experience in CS operations to drive retention, adoption, and team efficiency. The candidate will work cross-functionally to ensure high-quality customer experiences as the team scales.
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Experience
3+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
BiteSpeed is a Sequoia-backed B2B SaaS startup building AI-native marketing and sales tools for e-commerce. The Program Manager will own day-to-day operations for the customer success team, building scalable systems and playbooks to support growth. The role requires significant experience in CS operations to drive retention, adoption, and team efficiency. The candidate will work cross-functionally to ensure high-quality customer experiences as the team scales.
TAL's take
Solid Tier-2 startup with clear metrics-driven growth and a well-defined role in a critical function.
The JD clearly defines the operational responsibilities, the scope of work, and the requirements for the candidate.
Must haves
- 3+ years experience in customer success
- 1+ year in program management or CS ops
- Experience in a B2B SaaS company
- Ability to build structure and improve systems
Tools and skills
About the company
Sequoia-backed startup with strong growth, but not a global or local Tier-1 flagship.
Posts mentioning BiteSpeed
How is Bitespeed for joining as a Product Manager? Want reviews about the company
Please share reviews on how Bitespeed is as a company to work for? It sounds pretty exciting on paper. Is it really so? Any pit-falls or red flags? What are their key strengths, if any?
How is Bitespeed as an organisation?
Got an offer for Customer Onboarding Manager, everything looks good on paper but a first hand review from folks who have worked or are employees would be great.