Manager-Service Assessment | (UAE Nationals Only)
The Roads and Transport Authority is seeking a Manager for Service Assessment to lead strategic service quality initiatives. The role involves overseeing service evaluation programs, enhancing customer experience frameworks, and managing compliance with government excellence standards. The successful candidate will leverage data insights and cross-functional collaboration to drive operational improvements. This position requires deep expertise in quality management and public sector service governance.
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Experience
9+ years
Function
Operations
Work mode
Onsite, UAE
Company
Tier 2
What you will work on
The Roads and Transport Authority is seeking a Manager for Service Assessment to lead strategic service quality initiatives. The role involves overseeing service evaluation programs, enhancing customer experience frameworks, and managing compliance with government excellence standards. The successful candidate will leverage data insights and cross-functional collaboration to drive operational improvements. This position requires deep expertise in quality management and public sector service governance.
TAL's take
Stable government leadership role, requires significant tenure, but localized to UAE nationals only.
Clearly defined scope focusing on service quality frameworks, government excellence programs, and stakeholder management.
Must haves
- Bachelor's or Master's degree in Business, Public Administration, or Quality Management
- 9+ years experience with Master's degree or 11+ years with Bachelor's degree
- Experience in customer experience excellence and service evaluation
- Proficiency in business requirements and solution scoping
- Experience with regulatory standards and market research
Tools and skills
About the company
Government authority entity, established public sector organization.
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