Customer Support Executive - 26165
Enverus is a leading energy SaaS company seeking an Application Support Analyst to provide first-level support for their software products. The role involves managing service requests, troubleshooting customer issues, and documenting resolutions via ticketing software. Candidates need experience in customer service and comfort working in night shifts in the Bengaluru office. Success in this role requires strong communication skills and the ability to work independently in a fast-paced environment.
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Experience
1+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Enverus is a leading energy SaaS company seeking an Application Support Analyst to provide first-level support for their software products. The role involves managing service requests, troubleshooting customer issues, and documenting resolutions via ticketing software. Candidates need experience in customer service and comfort working in night shifts in the Bengaluru office. Success in this role requires strong communication skills and the ability to work independently in a fast-paced environment.
TAL's take
Solid energy sector SaaS company with a well-defined support role and specific shift requirements.
Clear and coherent responsibilities for a support function within a specific software context.
Salaries at Enverus
9.0 LPA average
Based on 1 Grapevine salary entries for Enverus.
Other roles
6 - 8 years | Senior Test Software Engineer
9 LPA average
Range: 9 - 9 LPA
Must haves
- 1+ years of customer service experience
- Ability to work night shifts starting between 8 PM to 11 PM IST
- Excellent written and verbal communication skills
- Knowledge of Windows, Microsoft Office, and macOS
- Ability to diagnose basic to intermediate technical issues
Tools and skills
Nice to have: call center software, salesforce.
About the company
Established SaaS company providing analytics for the energy sector.