Process Associate – Order Management
IBM is hiring a Process Associate for the Order Management team within their healthcare operations division in Gurugram. The role involves managing customer queries via voice and email support while ensuring adherence to service-level agreements. Candidates will work within a collaborative, AI-powered business environment. This position is ideal for freshers and early-career professionals seeking to develop skills in healthcare business process management.
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Experience
0-1 years
Function
Operations
Work mode
Onsite, India
Company
Tier 1
What you will work on
IBM is hiring a Process Associate for the Order Management team within their healthcare operations division in Gurugram. The role involves managing customer queries via voice and email support while ensuring adherence to service-level agreements. Candidates will work within a collaborative, AI-powered business environment. This position is ideal for freshers and early-career professionals seeking to develop skills in healthcare business process management.
TAL's take
Solid entry-level role at a top-tier brand, though the scope is standard operational support.
The JD is highly specific regarding the function, team, and operational expectations for the role.
Must haves
- Bachelor's degree
- Good verbal and written English communication skills
- Ability to work in rotational shifts
- Customer Support experience
- MS Office proficiency
Tools and skills
About the company
Global technology company with a well-established and recognized brand.