Customer Service & Upselling Associate
HireWave is hiring a Customer Service & Upselling Associate for an international BPO process in Navi Mumbai. The role involves a split of voice and chat support duties alongside driving product upselling and retention. Candidates are expected to manage inbound queries, hit performance targets, and navigate CRM systems. This is a 5-day working role requiring at least one year of prior international BPO experience.
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Experience
1+ years
Function
Support
Work mode
Onsite, India
Company
Tier 3
What you will work on
HireWave is hiring a Customer Service & Upselling Associate for an international BPO process in Navi Mumbai. The role involves a split of voice and chat support duties alongside driving product upselling and retention. Candidates are expected to manage inbound queries, hit performance targets, and navigate CRM systems. This is a 5-day working role requiring at least one year of prior international BPO experience.
Must haves
- Graduate in any stream
- Minimum 1 year of International BPO experience
- Excellent communication skills with C1 Level English proficiency
- Strong customer handling and objection handling skills
- Comfortable working in rotational shifts
Tools and skills
About the company
Staffing and recruitment agency.