Indian customers act the most entitled when they’re worth the least
Not an Anti India or Indian hating post but I work in sales and I’ve discovered that Indians act so entitled as if they’re some high and mighty royals who have transcended from heavens above when interacting with anyone who’s calling them after they themselves requesting for it.
Half the times these dumb clowns can’t even articulate 2 sentences together in English and struggle to understand what you try and tell them but act like they know it all.
We’ve got to clean up our act as customers and human beings before we make a bigger mockery of ourselves than what’s already out there. No wonder we’re categorised as the cheap hooligan crowd outside.
We value money more than time. So always trying to save Rs 5 and wasting 2 hours for it.
We’re willing to spend 10₹ every month for a low quality product rather than pay 100₹ for a product that’ll last us a year.
And what's wrong with that? Being expensive does not always equate to higher quality. Most people can't disposable income on expensive stuff just to see if "this expensive stuff is better than the other expensive stuff". I purchased an expensive pair of Addidas flipflops costing 20x the street version but they didn't last one year. Now I have trust issues and won't buy expensive flipflop.
Why is being able to communicate seen as a measurement of a good potential customer? That's just shallow. Sell in France, Thailand, Portugal, Italy and you're gonna get 0 English.
Really don't get the hate of not being able to speak English which is not our mother tongue.
Tu bechna seekh le. Tujhse bik nahi raha, that's the issue.
Not true. When you’re selling to someone who’s in the mid management level or senior management level of a company. It’s expected that they know how to at least communicate in English as it’s the common business language across the globe.
I don’t know what’s the whole I’m a Hindi speaker I won’t learn or use Hindi gimmick we’ve got going across the country. Even Government schools teach English as a subject even if it’s not an English medium just for the very reason that it’s what you’d need to communicate with people. I don’t think there’s any decent college who’s medium is not English.
We want Hindi imposition across the country which doesn’t make sense but we are anti English. The reason I’ve used Hindi and not other languages here is that in my career so far I’ve seen South Indians are still okay to speak in English. It’s the North Indians that I have had more “speak to me in Hindi else hang up” kinda calls with.
So you should learn to speak in Hindi if your clients are comfortable in it. Or don't call such clients. End of story. But thinking someone will learn English so that they can understand your sales pitch....
Lmao. Reading it out loud is making me burst out laughing.
So let me get this straight:
- You're into sales selling to Indians.
- You call your 'prospective customers' least entitled, yet still selling to them (smh).
- You call Indians clowns.
- Your tone is absolutely condescending.
- And you're fed up with them not knowing English. (Didn't they teach you in school that English isn't our first language?)
Well, if you're so fed up, go sell your products to Firangis. We don't give 2 hoots about you or your company.
Ah my overly patriotic grapeviner. If only you paid attention to what I mentioned at the start of the post before trying to prove your nationalism here.
To address your concerns obviously only a person selling to Indians would know how they are , I clearly don’t see how me selling to Indian clients makes me unable to talk about them.
Fun fact I’m also Indian. So don’t you think I’d also want us to not look like clowns ? So think of this as some kind of tough love rather than me attacking your sweet motherland
What I’m trying to say is customers / clients have to start respecting people who work in the service industry or people who are helping them with their requirements. Gone are the days where “Customer Is King” and you’d bend over to please your client.
Understand the product you want , Listen to what the seller or service provider is saying and research. This is not some kind of fish market where you come and say I’ll give you 300₹ if you want you take and hope for the seller to take the bait.
Aajkal mahaul opposite chal raha hai
I still remember one of our mba teacher used to say ki Sab kuch perceived value par chalta hai
Tum kuch karo ya naa karo
Logon ko lagna chahiye ki something big is happening.
Absolutely true...
Piece of advice from someone who has built and sold a tech start-up to an Indian real estate builder —> This attitude won’t get you anywhere. Try and empathise with the customer than complain.
Best of luck 👍🏻
See different people would have very different experiences. I don’t think you’ve worked in a sales role so I’m not expecting you to actually get what I’m trying to say here.
But yes there’s been close to 40 likes on this post so I believe the majority kinda understands what I’m trying to say. So let’s not start generalising things on the exceptions but rather on the majority.
40 likes 😂🫡
They’re the ones paying you. Get your head out of your ass and you might learn a thing or two.
This is exactly the entitlement mentality. Just cause 1 in 1000 might end up taking up the service. Doesn’t mean I’ve gotta deal with the bad 999. If they’re treating me with respect I’ll give the same respect. Wanna be a dick I’ll be a better one.
They are in fact entitled, or atleast most of them. But beneath the entitlement and elitism lies nativity, earn upon this trait of theirs till you can.
That’s the other side of the problem which leads to this vicious cycle continuing forever. As some sales guy will find a naive client and end up giving him shit loads of things he doesn’t need and miss selling him shit too. Which in turn brings us back to “everyone is trying to scam us”.
Customers do feel the product is worth the buck and tend to extract maximum out of so called sales person. It's your F'in job to sell the service rather than judging the customer.
Also, framing English sentences is not something expected by a sales guy unless you don't have a common language with the customer.
You better learn to tone down and improve man, else you'd get shown your place someday.
I don’t have an issue with talking to a potential customer. The problem I’m raising here is that they act entitled. You don’t get this with foreign clients. They treat you with the same respect you treat them
However Indian clients think they’re doing you a favour by listening to you explaining the product or service they themselves had enquired for. Then on top of that they bargain as if it’s some kind of sabzi mandi.
I understand negotiation but the tone they bargain in and the amount they want is completely unacceptable.
Ex: A product which would cost you 6 Lakhs for 2 years. They would bargain and say unless you give it in 3.5 Lakhs we don’t want to listen to whatever it is. When the quality is different for both 3.5 L and 6 L.
I get it. Certain audience demographic can consist of such absurd negotiations as you've mentioned. But at EOD, you as sales person must align and make sure to get that account.
Or if you already covered your target for the month/ day, you can ignore those headaches.
