I placed an order on swiggy from Meghana’s. The order was of 1700 and I was trying to order one more item and cancelled the order by mistake. I cancelled the order within 1 min but reached out to support team for the refund.
The cancellation button on the order has this little 4 bars which I thought was the allowed time to cancel an order. And if I remember correctly there was a dark pattern where there was no additional confirmation to check whether I’m okay to cancel the order with the entire amount as penalty.
If they had asked or pointed out that the full amount was going to be levied as a penalty, I would have chosen to get this delivered.
They had charged entire bill amount for cancellation and responded saying this is according to the police. I tried to understand how charging entire amount is reasonable. I tried making them realise that even if they had charged 500 rupees I would understand the charges.
Later they asked me to write an email regarding the same. I wrote that email and now I have got an update that they won’t be able to refund any amount.
This is Meghana’s biriyani, and it was almost within 1 minute and they charge the entire fucking bill amount. I am still okay to pay a cancellation charge if the food was prepared or was on the way to deliver but full amount for within 1 min. I truly hate how these fucking companies choose to be so callous towards both employees and customers.
I always believed that most companies are empathetic towards customers and employees but I guess I’m wrong.
From the bottom of my heart,
Hey bud,
Completely not okay. I had the same exact thing happen to me. The support guy would keep repeating the same shit. I threatened to escalate this on Twitter and said I have friends in Swiggy leadership to escalate it, after which he listened to me
You should raise this on X or LinkedIn
There are lots of Swiggy employees here. I hope one of them is nice enough to fix this. This is a blatant rip off man.
I don’t want their money anymore. I am at the joker in dark knight phase now. I just want to see them burn. F*ck them.
Welcome to ZOMATO
Best use credit cards for anything online. So Card use Karo jhaat bhar, chargeback Karo raat bhar
Important life lesson here pay swiggy cash on delivery
Absolutely cod for high value orders.
Else order directly from the restaurant often they will give you higher discount than swiggy.
As a rule of thumb never other more then 500 from these apps..many reasons including unethical behaviour etc
I wish I knew this before.
@boredcorporate - Happened with me too. I had to repeatedly insist that missing item wasnt my mistake. This went on for 3-4 mails. Then I got my refund (Rs 1200). You can try it too.
I had once placed an order via Swiggy Instamart. I didn't get one item, and when I raised this issue, they just that they cannot verify my claim and can't issue refund. I reached out via mail as well and the response was same. I mean, how can they charge me and not give me the item 🥲
Twitter par daaldo and f Zomato
Twitter pe nahi hoon
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